How Working with East Coast Auto Broker as Your Auto Transport Broker Works

At East Coast Auto Broker, we simplify the vehicle shipping process while ensuring transparency and security. Here’s a step-by-step breakdown of how the process works:

1. Transport Details & Rate Comparisons

We start by gathering all necessary details for your shipment. Our team researches and compares carrier rates to find the best option for your needs. You’ll hear from us again once we identify a potential carrier.

Before we begin, you will receive a customer contract to sign, confirming that you are hiring us as your auto transport broker.

2. Carrier Selection & Rate Agreement

Once a carrier is assigned, we will review all shipment details with you, including:
✔ Estimated pickup and delivery timeframe.
✔ Carrier assignment and transport details.
✔ Confirmation before dispatch proceeds.

3. Carrier Verification

Before finalizing the transport, we verify the carrier by obtaining:
✔ A valid certificate of insurance.
✔ Driver details.
✔ A photo of the truck and trailer assigned for your vehicle.
✔ A signed carrier contract agreement.

4. Invoice & Contract Confirmation

You will receive an invoice detailing:
✔ Transportation service fee.
✔ Carrier details once assigned.
✔ Vehicle pickup and delivery information.
✔ Photos of the assigned equipment.
✔ Proof of carrier insurance.

5. Payment Options

Choose the payment method that works best for you:

✅ Pay in Full by Card:  The total transportation charge is securely processed once your vehicle has been confirmed as picked up. Funds are released in accordance with delivery completion and inspection confirmation.

✅ Split Payment:  A 50% payment is required at the time of pickup, with the remaining balance due upon delivery directly to the driver. The final payment may be made by cash, Zelle, or other approved payment methods accepted by the carrier. Credit cards are not accepted for the remaining balance. Please notify us in advance if you select this option so we can ensure the appropriate carrier agreement is in place.

🔒 Deposit Requirement: A non-refundable deposit is required to begin carrier sourcing and secure dispatch services. This deposit is applied toward the total transportation cost.

6. Pickup & Transport

Once a carrier is contracted for pickup:
✔ The carrier will provide an estimated pickup time window. This timeframe is an estimate only and may be adjusted as the driver completes prior pickups or deliveries. Final timing can be more accurately confirmed once the driver is closer to your location. Delays may occur due to traffic, weather, or unforeseen circumstances at other stops, which are outside of our control.
✔ The driver will contact you directly to coordinate pickup and will call again approximately one hour prior to arrival.
✔ Upon pickup, please verify the driver’s identification to ensure it matches the carrier information provided on your invoice.

7. Confirmation & Inspection

✔ Once your vehicle is picked up, you will receive an inspection link with photos from pickup and/or a copy of the signed inspection.
✔ The invoice is due at this time.

This streamlined process ensures transparency, security, and a smooth auto transport experience. If you have any questions, we're here to help!